So we moved in… and then?

You may wonder what is it like to move into a brand-new restaurant and how do you start organizing yourself when all you see ahead is tasks to be done and people asking you what to do next. Well, in this entry I want to share with you what we have lived this couple of weeks and how are we are managing to keep the boat afloat.

Service team attacking their dining room for the first time

In theory the trick is to meticulously plan every step, although planning in the middle of so much activity is definitely a challenge, and so many things come up every other minute that plans vanish as we make them. For example, the first task to tackle seemed to be cleaning, although with what, where and when was not so easy to determine. Imagine a space still full of all types of workers (plumbers, electricians, aluminum specialists, glass contractors, painters, carpenters, etc.), all busy trying to finish up their jobs; on top of that, picture a restaurant made out of materials that look great but fragile and 50 people eager to jump on them and make them shine. We smelled trouble right away: if we armed our staff with all the cleaning tools we had, we would end up without cleaning tools and with a brand new restaurant seriously damaged. The solution? We got our management to coordinate with all the workers the status of their job, schedule when we could start cleaning and with what products to avoid any damage on the floors, glasses, doors, wood, etc.  Furthermore, we divided the team in smaller groups easier to manage. The next challenge we encountered was realizing that 50 people work pretty fast and jobs were completed faster than it took us to come up with new tasks… 

Briefing about receiving our first orders

A simultaneous challenge was the urgency of getting the office ready. We could no longer work from home as the cleaning and organizing required our full attention so we had to get the office at Cuca operative as soon as possible to start placing our first orders. In Bali every step is an adventure and trust me, to place an order is worth an entire novel.The system we had developed was straight forward: orders to be placed on Mondays, Wednesdays and Fridays from 12 to 2pm and deliveries to be received Tuesdays, Thursdays and Saturdays from 9 to 12pm. We were so naive…Just to give you an idea, we are working with 32 suppliers and each of them has to be contacted through a specific way (some only accept orders via sms, some via the phone, some via email...) and they deliver “when they are nearby”. Fifty per cent of the products we ordered were “indefinitely” out of stock (the suppliers had no idea of when they would be available) and it seems that most prices change daily (depending on the price of petrol, if it is Ramadan or any other seasonal festivity, and some other factors we fail to grasp). To cap it all, most of the suppliers did not understand the names of the products we wanted to order as we were using either the English or the Javanese name (apparently different from the Balinese one) and since our staff was not trained yet on the recipes, they could not help us to find the right translation. 

The "receiving" drama

This process was totally a gamble. We were so afraid about the products we were going to receive… So the moment arrived when the first product was delivered: grapes from Australia. Fantastic. Cuca uses exclusively Indonesian products… We looked at the label in disbelieve and just when we were about to lose it, the magic of Bali took place:  in the midst of our upset explanations to the supplier repeating that, as mentioned when we placed our order, all products delivered had to be local, he, without any bad gesture whatsoever, took the grapes back and said he would come back "some time later" with local grapes. Similar situations took place non-stop during the entire week. I would say that 60% of the suppliers got the product wrong but each of them had no problem taking it back and either bring the right one later or tell us where we could get what we were looking for. Unbelievable. 

So receiving was a major milestone for us:  we learned the local names, confirmed suppliers and get our chillers organized. While placing and receiving orders, we were moving all the equipment and utensils from the store rooms to Cuca to get everything ready for the next step: production. I must say this is a piece of cake for Kevin so, luckily for us, no drama on this field. 

Cooks reviewing production for the day

In the office, once we got over the ordering we focused on communication and human resource matters: keys (there were just everywhere!), phones, air conditioner timers, internet, shifts, staff catering, uniforms, laundry, etc. Hundred little things necessary to get started. Regarding the service, we continue facing challenges as there are still quite a few details to be completed so a final cleaning has not yet been possible. Furthermore, we did not want our furniture to be damaged with the works still taking place so we have not unpacked yet. Fortunately, we are almost done and next week our service team will be able to shine by making our dining room as pretty as we dreamed of. 

I must confess that I feel dizzy when I think of everything ahead of us but looking back I understand that the secret is to take a step at the time. Tomorrow: cocktail production and tasting!

Cuca miracle

This is the longest I have been silent since I started this blog but my excuse could not be more solid. These last few weeks have been extreme and made full use of all my time and neurons. However, they have been absolutely unforgettable. It is funny how aware Kevin and I are of these magical days. We live every minute fully conscious that this dream is slowly becoming true right in front of our astonished eyes.

There were countless steps that took us here and along this way we kind of forgot that we won many of the little fights that we picked on to accomplish each detail. One by one we painstakingly tackled so many tasks that after a while you stop seeing the forest and lose count of the trees. Now the trees are through the art of magic being delivered to our front door and we spend our days unwrapping, polishing, labeling, searching in our dream the spot where we had imagined them and finally placing them there. A bit more to the right, yes, there!

So I couldn't stop myself and here I am trying to share with you this mundane wonder. I am not talking about the grand opening, or our first guest. I mean an extremely intimate moment in which you plainly see how thousands of hours of your time and sweat start to make sense and images that were somewhere in your mind are now real and in front of you. Cuca is made of so many conversations, sleepless nights, arguments, loving contributions, late night decisions and even accidental discoveries that it is truly magic to see how all these unconnected events embrace each other to make up something that for us is nothing short of a miracle.

That is what we experienced a couple of evenings ago when after the whole day busy at the restaurant site fixing this and that we realized it was already dark outside and all our staff had left. Taking a break from the chaos, we went out to see for the first time an almost finished Cuca, beautifully lighted and glowing like a new-born star. Only then we saw the forest, not the trees, and the feeling of having made it to this point and seeing with our own eyes this piece of our hearts now out there, real and reachable, is something that we will never forget and will forever take with us.

The moral we learned: try hard enough, it is possible.

Nomad Training

Since 80% of our time now is occupied with our new staff, I guess there is no better topic choice for this post than our staff training.

As in all businesses, the first weeks for new employees are spent learning about their new company and training how to perform the tasks required.  The great challenge in our case is to conduct this training without having a restaurant ready where we could meet all our staff at once and go through all the topics they need to know and master before we open. But as they say, a challenge always gives you an opportunity to be creative and that is what we are doing.

Training at home

The first two weeks with no other space the training had to be held at home so we decided to focus on a small group: our management team. We introduced them to Cuca, the concept, the philosophy, our values, etc. Next step was to start reviewing and developing the systems necessary for everyday operations. Our intention was for the key team to be involved in this step as they need to understand and agree with the structure of the restaurant to be able to genuinely embrace it and explain it to their teams as something they themselves believe in.

Exam at the beach

For the third week we managed to get a small meeting room so we divided all our staff in two groups (kitchen and service) and got our managers to train these two groups on the topics we had previously trained them on. Kitchen trained on Monday and Wednesday and Service on Tuesday and Thursday. They had a day off in between to be able to study what they had learned during the lesson days. Friday was a big day: exams for everyone to make sure they were assimilating the content given. Is it very obvious I have been a teacher before? :) You can’t believe how handy my experience comes in…

Since we did not have a space to put 45 people, we held the exam at the beach (oh Bali…. ) and once the examination was out of the way, we spent some time getting to know each other and teaching our staff techniques to work as a team through funny  games.  A well-deserved break after a week full of theoretical lessons.

The egg toss, one of the games we played to practice team-building

This week we face yet another challenge. Our contractor says we are still one week away from getting in the restaurant so how do we keep our staff motivated to continue learning without being able to practice? Remember that the type of persons working in hospitality are very active people, used to a quite physical job. To keep them sitting down in a room for very long while listening non-stop to someone’s speech will eventually stop being effective so we came out with a new plan for this week: we have rented a function room and set stations all around it. We will divide the class in groups that will rotate from station to station to meet a different leader who will explain one single topic for 30 minutes. When the gong goes off, the group rotates to a new station. In this way participants will be exposed to a new experience every 30 minutes: the space will change, the students will have to physically move, the teacher is different, the topic a new one. The idea is to keep the family awake!

Well, we have plenty of ideas for this week but we really hope we can finally have a restaurant for the next one as we are all eager to move in to our new home!

Jakarta Sprint

I had meant to write about our 4 intensive days in Jakarta a couple of weeks ago but our return to Bali is being so hectic that until now I haven’t had the chance to fill you in with the details of our trip.

Some time ago we realized we should go to Jakarta to promote Cuca as many of the tourists coming to Bali are Jakartians taking a break from the big city. We could only leave Bali before we open as once we start operations we will have to be present at the restaurant for a while before our staff can handle service independently. The right opportunity presented itself when a friend of ours told us about a cute bazaar she organizes from time to time where vendors can showcase their very special products. We immediately thought of Cuca Salts and confirmed our attendance. Since the bazaar was going to last 2 days, we decided to combine it with a couple of sessions to meet with contacts we had in Jakarta or friends of friends that were waiting to hear more about Cuca. We had lots to prepare and not having any equipment or staff available gave us no choice but to squeeze our brains and come up with a very simple but very unique program. 

Cuca Salts at the bazaar.
Photo courtesy of our friend and great
blogger Hans

I must say the events went much better than we could have expected. At the bazaar Cuca Salts were an overwhelming success and we were truly touched by people’s reaction to them. They listened to us for a minute, held the container in their hands, look at our colorful salt, smell it and immediately bought it. I was really emotional to witness this response as we had spent many painstaking hours developing every aspect of the product: picked up the ingredients, source the salt, design the package and even attach the stickers…

"Discovering Taste" Session

Photo courtesy of our friend and great
blogger Hans

The second part of our trip consisted of a couple of sessions to introduce Cuca. One of them was for expats living in Jakarta (a great friend of mine helped us with the invites as she loves food and so do her contacts) and the other one was for food bloggers and journalists. I must say we had a wonderful time with both groups and got enthusiastic reactions from the participants. The event started with an introduction to the concept of Cuca, followed by a very special master class called “Discovering Taste” (where we teach how to cook without recipes… More details to come in my next post) and we finished with a cocktail (Cuca’s Sun-gria) and our very unique Pop-corn Betutu. Betutu is a traditional Balinese dish consisting of chicken and spices. It’s hot, rich and extremely tasty. Our pop-corn version was a hit!

Everyone was extremely interested and supportive and we feel very fortunate to have had the opportunity to meet great, passionate people who believe that Cuca will be a success. We left Jakarta energized and encouraged more than ever to fight for this dream. Friends, new and old, we are going to do everything we can to proof you right!

Cuca's Pop-corn Betutu. A hit!

Cuca Salts

After a couple of extremely busy weeks, I am finally back to the blog as I can’t let the one more day pass without writing about our Cuca salts. You may remember my post “A salty trip”, where I told you about the ancient technique of extracting salt in Amed, in the East of Bali. We went there back in November to understand how special and unique this salt is and came back home with tons to start developing one of Cuca stellar products: Cuca Salts. 

Our idea was simple: infuse these sea salt crystals with traditional Balinese flavors. The result could not go wrong as the base product is the most amazing salt you can imagine. Produced 100% naturally in incredibly small quantities and slowly extracted exclusively from solar evaporation, the crystals are 4 sided hollow pyramids for reasons unknown until now. Gourmet companies around the world have noticed this magical product and sell it at incredible high prices but for us is easily available so we can offer it at prices you can afford.

The second step in developing Cuca Salts was to identify the most traditional Balinese flavors, those always present in the popular “bumbu” (Indonesian word for spices mixture or seasoning). Kevin studied them, began understanding their traditional use and grouped them for specific purposes: one mixture for poultry, one for seafood, one for veggies, one for beef and one for pork. 

The challenge was then how to take advantage of these unique ingredients completely fresh, as capturing the aroma had to be a key feature of Cuca Salts. Applying a secret technique, Kevin managed to produce a very special end product: a magic salt infused with the essence of Balinese deeply rooted ingredients. 

We offer 5 “touches” identifiable by their different colors and aromas, to be sprinkled over food either before cooking (a 5 minute marination is enough) or after cooking, just before serving. You use them as normal salt for any type of cooking (steam, fry, grill, boil, barbeque, etc.) and they save you the time of manually preparing complex seasonings or marinades. If you are on holidays in Bali, this is the perfect souvenir to bring back home: a take away little box with the soul of Bali that will remind you of this very special island while you enjoy your lunch across the world. 

Touches:

For pork: sea salt, young ginger, turmeric and lemon basil.

For poultry: sea salt, chili, kaffir lime leaf and ginger flower. 

For veggies: sea salt, galangal, lemon grass and salam leaf. 

For seafood: sea salt, white pepper, citrus, vanilla and pandan leaf. 

For beef: sea salt, Javanese black pepper, garlic and kencur.

We offer them in two sizes: 50 and 80 grams at 38.000 (USD 3.8) and 48.000Rupiah (USD 4.8) respectively. 

The first time we made them publicly available was last weekend in Jakarta and within minutes of opening our booth we had sold 20, within 2 days we run out of stock. The weekend promotion made us realized the great potential of this little first step by Cuca. One more reason to come to visit us!

Caught on camera

Among the hundreds of things we have in our hands right now, we are slowly but steadily filming the making of Cuca. This won’t simply be a video about the steps we are taking to build our restaurant but will actually tell the heartfelt stories of the wonderful people we found along the way, what took them to the island of the gods and why they love what they do. Through their smiles we want you to see with your own eyes how special is every item we have handpicked for Cuca and how much care and thought is put behind each of them.

Kevin explaining how special our plates are

Raymond filming in full wing!

Pak Kicuk helping us with the
time-lapse camera as it must be
reset every day. 

We have traveled all around the island to film the locations where our veggies are grown, where our salt is extracted, where our wood furniture is sanded, where our fish is caught… We have also captured the skillful hand making of our plates, the engraving of our cutlery, the weaving of our furniture… We have interviewed the individuals who listened attentively to our ideas, shared with us their priceless knowledge and helped us to make this dream come true.

Also we are producing a time-lapse video of Cuca’s actual construction. A camera has been set in front of the site to take photos every 3 seconds so we can show you in only a few minutes how Cuca has grown from a mere seed in a coconut grove to the building we sketched what seems ages ago.

Although the documentary will only be completed after Cuca is finished, we are preparing a teaser that hopefully will touch your heart. It is just a week away, so keep your eyes open!

Cuca Kitchen: a dream come true

After years of working in all kinds of kitchens using all types of equipment, Kevin had the opportunity to design his own dream kitchen. The process has been painstaking, being forced to take on step back for every three steps forward and learning as we progress but we are almost there. All the key equipment has arrived and installation starts next week.

Equipment patiently waiting at our supplier's warehouse

Salamander broiler waiting for action

Since we don’t have real photos to show you yet, we are sharing with you the floor plans. They are supposed to be confidential, but we cannot wait any longer and after months following us in this blog, you are already part of Cuca family and deserve access to this piece of juicy information that is one of the main reasons why we believe Cuca will be one heck of a restaurant.

Ladies and gentlemen, welcome to the one and only Cuca kitchen!

1. Main finishing kitchen: it is an open kitchen that allows guests to see what is going on from two sides. All equipment is waist-high so the view of the cooks and their craftsmanship is uninterrupted. It is a “show kitchen” because its only purpose is to finish dishes. Butchering, cleaning and all other messy jobs are done somewhere else. The magic of this area is its flexibility, its tidiness and its functionality.

Built around two islands with equipment accessible from all sides, it allows cooks to move freely from station to station. Every single piece of equipment has been chosen taking into account Cuca’s menu. These machines will ensure that the process of making our dishes is highly accurate and consistent.

Another key feature in our kitchen is the vast amount of chillers we have ordered… they will be crucial to ensure sanitation, cleanliness and an outstanding organization.

2. Hot pass: it is separated from the dining room only by a glass window so guests can witness the magic of putting together all the components to build up the final dish. It is strategically located so the Chef can access any of the stations if required.

3. Food bar: it allows a theatrical view into the kitchen and the lucky guests sitting here will be directly served by our cooks. Heat will not be a problem, we have taken care of it!

4. Back of the house: divided in an area for butchering, bulk preparation and cleaning and another one for dish washing. This space is key as it keeps ingredients away from the heat of the kitchen and prevents flavors from mixing. A chocolate mousse will never taste like garlic as it is prepared in an entirely different room.

5. Dry-store: usually inexistent in restaurants, it allows us to keep non-perishables at a controlled temperature and in perfect order. Inventory control is going to be a piece of cake! Next to it, you can see in the drawing a room for all the gas tanks. As you may already know, we had to change all our equipment to gas due to the high cost of electricity in Bali.

6. Receiving area: the place where all items received will be checked before being stored. Kevin has more ambitious plans for this corner in the future. It will probably become the cold kitchen for pastry.

7 & 8. Walk-in chiller and freezer: it is the Chef’s version of any girl’s dream walk-in closet!!! A refrigerated cube where you can uncompromisingly keep all items from the moment of receiving them without having to cram them in a small space. It also allows to purchase whole pieces of meat or fish and then cut them exactly as we want. Extremely useful for functions and priceless when obsessed with sanitation.

Hopefully after reading all these details you agree with us that this is going to be a magical kitchen for both staff and guests. In the next few weeks we will see this dream unraveling piece by piece. Literally.

East meets West

In case you don’t know it yet, let me break the news: Cuca will exclusively use local products. No, we are not planning to cook Indonesian food, we have simply spent enough time on this island to understand that Indonesia has truly amazing products that we can be served in Cuca within hours of being ordered. We want to offer food that starts from freshness and pure flavor and a simple look at the traditional markets that surround us pointed us in this brave direction. Why brave? Because Kevin is quite an amateur when dealing with products like snakeskin fruit, mangosteen, kencur, rambutan, soursop, fresh seaweed, nutmeg fruit, fresh coconut and many many more I will slowly introduce you to (or if you know them, you may find interesting to read what we do with them). 

A mangosteen

More challenges we face adopting this philosophy? No butter, wine, cheese, olive oil, liqueurs, winter anything, berries, etc, etc. 

The opportunities? Many, among which to be “forced” to discover a huge range of unique ingredients truly inspirational that work amazingly well when Kevin adds his skillful western approach and develops entirely new dishes. 

And if that is not enough, the biggest recompense is the reaction of the locals (used to western chefs proud of importing absolutely everything) when we tell them we only use Indonesian ingredients: they look surprised, then they silently reflect and finally sincerely say: “Huh, thank you”. And all our efforts are instantly rewarded. 

Cuca Cocktail & Garden Lounge

One of the main experiences Cuca provides is our very special Cocktail and Garden Lounge. The restaurant is being built in a gorgeous coconut grove and we want to offer guests a chilled out space to let the hours pass by while sipping our cocktails, sharing our tapas or indulging in our desserts.

While we discuss with our architect the material and location of the islands we want to build among the grass and the coconut trees to host the seats, we also had to find the perfect furniture to fit in this very special environment. As I mentioned in my previous post, we finally found the right supplier and this week we finalized the design, material and colors for both the furniture and the cushions.

We knew that synthetic rattan was our only option as the heat and the proximity of the sea would damage any other material; but what about the design? There are dozens of suppliers in Bali but all of them have practically the same models: very square and rigid. We wanted something that feels super comfy, more organic and natural and that was not that easy to find… After finding someone capable to make it, we went into the bargaining phase that eventually took us to a comfortable agreement. Next step: the color of the rattan, that we chose based entirely on our surroundings, the dark wood color of the coconut trees. 

And final decision: the cushions. This is where we became dumbfounded. We were compelled to decide between two options: go for a canvas material that is cheap but under the strength of this sun would discolor in only weeks and when exposed to this extreme humidity would inevitably mold… or choose Sunbrella. If you haven’t heard of this brand, welcome to the universe of the highest quality performance and most comfortable fabric in the world, the Ferrari of cushions. It is so, so good that comes with a 5 years guarantee. Can you imagine a tiny outdoor cushion exposed to sun and rain, dirt and seawater, with a 5 year warranty? It is insane; like its price. Two little cushions cost the same than the entire armchair. If we are talking about a loveseat, a back and seat cushion with two small pillows… we are talking about three times the price of the loveseat! Unbelievable… it still hurts as I write. To make matters worse (or better, it depends on how you look at it), our interior designers unsurprisingly chose the most amazing patterns that in Sunbrella world translate as the most expensive ones. Now that is for sure, they are outstanding to look at and to seat on.

In summary, we are now proudly broke owners of the most amazing Garden Lounge… beautiful and irresistibly cozy. So get your calendar and start booking your dinner with us!

Let's talk about Tuesday

By now you may know the amount of work we have in our hands, although after writing so many posts, it may look like we must be almost there. Well, our life is only getting busier! To illustrate it, let’s talk about yesterday, Tuesday.

9:00am. First stop of the day: outdoor furniture supplier. We had been checking options but mostly hoped our designers would find something interesting in Jakarta. After weeks hoping and getting nothing finalized, we contacted one more supplier here in Bali. We met them yesterday, they took us to their factory and we loved what we saw. We discussed a few changes and are now negotiating the price. You know, it is always too expensive :)

11:30am. Cuca aroma: yes, we are still working on it! After countless visits to our perfume guru, we were not yet completely satisfied so to the dismay of the expert, we stubbornly continued trying options. Finally we are extremely glad (and relieved) to announce that yesterday we got the magic potion! We almost cried from happiness when after a powerful simultaneous inhalation we looked at each other and both of us were smiling… The ingredients? Green tea, honey… and more, but the rest is a secret.

1:30pm. Bali wine: Cuca will only serve local products and the challenges fulfilling this promise are quite many… For example, what to do about the wine? Can Bali wine compete with the French one? We decided it was about time to solve this question and started tasting local wines yesterday. The outcome was superb: between sip and sip we found the perfect angle to offer these wines (since Bali wines cannot and should not be compared to any other wines) and also tasted some great options. We have more to try tomorrow so give us a bit more time and we will let you know the final outcome!

It was then way pass lunch time but we were late for the rest of our appointments so we could not stop and instead decided to sin. Our lunch: a croissant, a cinnamon roll and an ice-cream (the best we have ever tried!). I still feel guilty so I won’t comment any longer but better continue with our action day.

3:30pm. Office equipment: construction is moving fast and we had to take a bit of time to get furniture for our back office. Something simple but practical and a bit nice (I am planning to spend very long hours there…): a long shared desk, many many bookshelves and a practical glass writing board. Check!

5:30pm. Printing crisis: initially we had found Nik, who has a little printing business, worked with him on a few small jobs and loved him, but you know… the grass is always greener on the other side… so we decided to try working with a huge printer. Take note: bigger is not always better :) Yesterday we went back to Nik, asked for forgiveness and renewed our vows. Huge day for both parties because we finalized our colors on all printing materials and confirmed many, many more printing jobs. Will share them with you as soon as they are ready!

7:30pm. Indonesian coffee: we must admit that this was never a problem. Indonesian coffee is fantastic, we are big fans. Yesterday our mission was simply to decide on which variety was the best among many good ones. We had found a boutique shop where coffee is local, roasted daily and superb and those are the qualities we want for Cuca, the best. We met with a great barista there who took the time to explain to us the varieties, their tasting notes, their own recommended blends… We left knowing we had found the right supplier, although not cheap. But worth it.

By the time we left coffee heaven, we realized we should have started the day this way instead of ending it with coffee because it was already 9pm and sleeping was not going to be easy. You see, every step of the way is a lesson we learn…