Monday 25 March 2013

The curse of colors

I talked about colors some time ago when we were designing our logo and recently we went back to that topic to choose the best options for some restaurant items and our uniforms. We assumed this time around the task would be easier as now Cuca has a more defined identity. We are very familiar with the style and different tones associated with our brand so we thought that selecting the color for the uniforms, the napkins, the curtains, etc. would be a breeze. Once again, we were so naïve…

We had designed all the items so the next step was choosing fabrics. We made that decision taking into account the climate of Bali (the fabric for the waiters´ uniform had to be light and breathable), the wear and tear (the material had to be durable as the items would be washed daily) and the function of the cloth (kitchen uniforms had to be thicker to be protective, napkins had to be absorbable, etc.).

Although we had as reference our corporate colors, every material is available only on a limited range of hues and some of the fabrics offered a very small choice. To find our dark green was not too difficult but when we got into the enigmatic world of beiges… There were beiges a bit yellow or very pinky, more brownish or rather grey; light beiges or dark beiges or middle beiges; intense beiges or subdued ones…


Our interior designers wanted to help but they are based in Jakarta and although Internet seems to be the solution to all obstacles, a sample in our laptop screen had nothing to do with the same sample opened in their computer. So we went back to the good old forgotten mailing system and had colors crossing the sea one way and another. An exercise of composure and patience that took us slowly, slowly closer to our dream rainbow.  We are almost there now but every night we go to bed wondering if that lighter shade of beige would have been better…. The curse of choice.

Tuesday 19 March 2013

You are hired!

As you may know, we have spent our last few days interviewing applicants for Cuca. Although we are still a couple of months away from being ready to open, we wanted to give enough time for our chosen candidates to get organized and, on the other hand, we had repeatedly been told about how difficult it would be this year to get good people so we decided to start hunting talents sooner than later.

We began our campaign by frantically spreading the news about our vacancies to every single soul we know in Bali. Our efforts seemed to pay off… we received more than 200 applications!!!! Once we selected the best ones, we organized the interviews to be held in two batches: a day for the candidates who spoke English and another one for those who only spoke Bahasa (the local language).

These two very long days were a complete immersion program into the Balinese and overall Indonesian culture. We learned about peoples’ lives, hometowns, families, priorities, dreams and aspirations, weaknesses and strengths. We shared our future plans and exchanged vows. It was an unforgettable experience where we met absolutely wonderful people and outstanding professionals. We understand now why Bali is all about hospitality.

Over the course of so many conversations, there were some really funny moments. Although the language barrier made them even funnier, for your reading pleasure we try our best to transcribe the highlights:

Us: BLUE
CANDIDATE: orange
CONTEXT: (in brackets)


What is your long-term goal?
(Decisively) I want to run the world

Why should we hire you?
Because I love the way the restaurant name sounds: Cuuuu Caaaa

Why should we hire you?
Because I can make a football team for Cuca

You have left every job after only a few months. Why would we believe that you will stay longer with us?
Because if I leave another job, my wife will kill me. 

(The candidate had dramatic puffed hair)
If we hire you, will you cut your hair?
(Without hesitation) No, sir, sorry.

(First question interviewing a cook)
As you know, this job is about passion. Do you like cooking?
No, not really…

You are 37, right?
Something like that (actually he had no idea how old he was…)

(Interviewing a candidate for a cooking position)
In your CV you mention you are a Muslim. The problem is that we will serve pork…
Nice! I love pork! In Bali it is delicious!

(Our concept is Tapas, Cocktails and Desserts)
Why do you want to work for us?
I like Italian restaurants
I see… but this is not an Italian restaurant…
Oh, ok, I also really like French restaurants!
(Silence…)


(First question interviewing a cook after a streak of many unsuitable candidates…)
Do you love cooking? 
Yes, I love. 
You are hired! 
(The candidate, confused, looks at Natalia, our assistant, to understand what is going on… Natalia is as shocked as him but reassures him that apparently he’s just been hired)

(The last question at the end of a great long interview with an older distinguished manager)
What are your ultimate goals for this job?
I want to become the General Manager and look at all aspects of operations.
But then a big hotel will be a more suitable place than a restaurant.
(Shocked) This is a restaurant??????


(Interviewing a lady with very little experience for a cook position)
We will need to extensively train so you will have to commit at least one year. Are you planning on having kids soon?
Yes, sir! We are trying! 
Ah, ok, I see….

(Someone in a similar situation as above)
You left your last job after only a few months. Why? 
I got pregnant. 
Are you planning to have another kid soon? 
No, I had twins.

(Interviewing a girl dressing improperly sexy for the occasion)
Why should we hire you? 
I am a fun girl!

Putting aside the laughs, the interviews went amazing. Cuca is very lucky to having found such great talents and more importantly, exceptional people.

Tuesday 12 March 2013

A day of silence

What you are about to read is rather shocking, at least for a Western mind that has only recently moved to Bali. Believe it or not, we are right now being held prisoners for the day.

Today we are “celebrating” Nyepi, the Balinese New Year, 1935 in the lunar ‘saka’ (Hindu) calendar. The island started to get ready for this event three days ago, when ‘Melasti’ kept Balinese busy. This cleansing ritual consists of taking all the God statues from the village temples to the rivers or the sea to be bathed and purified by the Neptune of the Balinese Lord, the God Baruna.

Last night was the climax of the preparation for the New Year as an island-wide exorcism ceremony was held at each village main cross road, which is the known meeting place of demons. At sunset we witnessed in shock how villagers paraded their fearsome Ogoh-Ogoh, monsters that symbolize the evil spirits surrounding us. Some of these giants are taken from classical Balinese folklore but all have fangs, bulging eyes and dramatic haircuts. The procession is illuminated by torches and accompanied by Balinese gamelan music.  At the end of the evening everyone starts making as much noise as possible and set fire to the Ogoh-Ogoh in order to get the evil spirits out of their lives or at least drive them insane…

 




Today, Nyepi day, the airport is completely closed, no travel is allowed, whether by motorized means or by foot, all household electricity is banned and any kind of noise is forbidden. It is a day for introspection and reflection for Balinese families and the most traditional ones even abstain from talking to each other for the whole day. There are no shops or businesses open at all, the only exception being emergency medical services. The only sign of life on the street is the menacing sight of the Pecalang (village police) who patrol the villages in search of wayward locals trying to sneak out but will also firmly escort curious tourists back to their hotel. As you see, a very accomplished production whose only purpose is to ingeniously fool the evil spirits, aroused by the noise last night, into believing that Bali is completely empty so they leave the island.

A true day of silence in which the entire island, populated by over 3 million, quite literally resembles an eerie, post-apocalyptic world with not a soul to be seen, or a voice to be heard. This could only happen in Bali…